FAQ's

Where Should I Contact If I Have Problem in Order?

You should write to us at info@royalfurnish.com

 

Do You Deliver Items Internationally?

Yes, we deliver items internationally so don’t be hesitant start shopping with us. We deliver to USA, UK, Canada, Australia & Entire Europe.

 

How do I Pay For My Order?

We accept payment through PayPal only.

 

I Don’t Have PayPal Account How Can I Pay?

You should not worry if you don’t have PayPal account you can still make payment with you Visa/Master Card through PayPal. When you click on PayPal button on your cart it redirects you on PayPal website where you find two options “Pay with my PayPal account” and “Pay with my debit or credit card” If you don’t have PayPal account click on “Pay with my debit or credit card” and fill credit/debit card information and billing information. Your credit card/debit card information is 100% secure with PayPal so you can payment without being hesitant.

 

Can You Deliver My Order Within 5 Days?

Yes, we can deliver your order within 5 days. But it is paid express service where we deliver your order within 3-5 business days (it may vary country to country). As we have stated it is paid so you need to pay extra few bucks during transaction. After adding items into the cart please selects shipping method “Express” and check out.

 

Is Registration Is Required To Place An Order?

We offer you quick, easy and hassle free system to place your order where no registration required on the site. You place your order through PayPal and our system pick delivery address from PayPal. Our system creates automatically your account once you place order on the site and send you account information (email/password) with order confirmation email.

 

I Came Across With An Error While Making Payment What To Do Now?

If you face any problem during transaction you just need to write an email to us on info@royalfurnish.com which states what kind of problem you are facing during transaction. Our technical team will look into the matter and get in touch with you very soon.

 

When Will You Ship My Order Items?

Usually, we ship out most of orders in 1 business day time period except holidays. You receive an shipment information email with tracking no soon after item is shipped from us. In case you don’t receive email you must check it into spam folder.

 

How Can I Track My Order?

To track your order go to bottom of the website where you find link “Track Order” You need to enter order no (You find it in order confirmation email) and your email id (Transaction Email ID). It will show you all information order date, shipping information etc.

 

Can I Make Changes into My Order?

Once you have placed your order and you can’t amend it. But if you wish to make some changes you need to write us on info@royalfurnish.com

 

I Still Have Not Received My Order. What Should I Do?

If you selected “Economy service” while transaction It will take 10-15 business days from shipping date to deliver your item. You can track your order through our “Track Order” link which is available at bottom of the site. If you still don’t find your parcel after estimate delivery, you just drop an email on info@royalfurnish.com

 

How Do I Cancel My Order?

You just need to visit your track order page and you will find an option “Cancel This Order” option please click on it. But whenever you send cancellation request, it occur transaction fee that will be deducted from the amount.

 

I Sign Up On Website But Don’t Find Order In My Account?

Did you sign up with same email account which is associated with your PayPal account? If yes, then you will find your order into your account. If transaction email id is different from sign up email account then you can’t see your order into your account as system automatically creates account of transaction email id. Hence, your PayPal email id must be same with sign up email id.

 

Can I Pick My Order From Your Warehouse?

We are sorry we don’t offer this service to our customers. We ship all the items through economy service (India Post) and express service (UPS/DHL/FedEx). If you want to get items early please select express service instead of economy during transaction to get items within 3-5 business days.

 

Would You Pay Back If Item Is Not Delivered Within 3-5 Business Days With Express Service?

We are not liable if item is not delivered within 3-5 business days time period. Usually it delivers within 3-5 business days but time may vary location to location.

 

How To Use Promotional Code?

Once you have added your favourite items into the cart, you will see a box for promo code in order summary where you can apply promo code to redeem the offer.

 

How Do I Create Wish List?

Create a wish list is so easy at Royal Furnish, you can create it instantly even without registration. A wish list helps you collect, organize and keep track your favourite items. A heart symbol appears on each item you can click them to add items into wishlist. You can even share your wish list with your friend & family. Wish list plays vital role if any big event is around the corner you let people know what gift you would love to receive so it is better to create a wish list for birthday, weddings, anniversaries or any other occasion.

 

How Do I Check My Order History?

It is so simple to check your order history once you placed order at Royal Furnish without registration our system automatically create your account and sent email and password with order confirmation email so that you can check order history into future or you easily place order again with us.

 

How Do I Check Order Status?

There are two things required to view order status first email id (transaction email id) and second order no (you get it in order confirmation email). Go to bottom of the page and find “Track Order” link and click on it and enter both details and get order status detail.

 

How Long Do I Have To Return An Item?

You have only 14 days time period to return an item if you are not happy with an item. We would like to strongly mention here item must be unworn and in resalable condition and return postage will be on you. If we found the item is not resalable condition we have full right to deduct an appropriate amount from your amount.

 

How Can I Exchange An Item?

For exchange item please write to us on info@royalfurnish.com

 

Can I Change My Delivery Address?

You can change delivery address until your item is shipped. Once item is shipped out from our warehouse we are unable to change delivery address. We would recommend you please change delivery address soon after you place order on the site. Once transaction is done PayPal redirects you on Royal Furnish where you find an option “Change address” click on it and change delivery address. If item is shipped this option will not highlight.

 

If Any Item Get Out Of Stock Or Sold Out And Want To Order The Same Item What Should I Do?

If you missed your favourite item you can use an option “Ask a question” which is available on the product listing page. Post your question along with your name and email id. Our team will give you estimated time for the stock of particular item and when it will come we will notify to you through email.

 

What Should I Do If Item Is Found Damaged?

First of all, you must notify us immediately via email at the same day after receiving the order with attached photos of broken/damaged item so that we will look into the matter.